Changing your mind

For eligible online purchases, you may notify us that you wish to cancel and return your order within 14 days after the day you receive the goods.

After notifying us, you must send the goods back within the following 14 days.

This policy does not limit any mandatory rights available to you under applicable consumer law.

Condition of returned items

You may inspect clothing in the same way you reasonably would in a physical shop. Please take care when trying on an item.

Where possible, returned items should be:

• Unworn other than for a reasonable fitting.
• Unwashed and free from alterations.
• Returned with their original tags attached.
• Returned with any original accessories or components.
• Protected and packaged securely for return transit.

Where handling goes beyond what is reasonably necessary to establish the nature, characteristics and fit of an item, and that handling reduces its value, we may make a lawful deduction from the refund.

Examples may include visible wear, washing, damage, alterations, makeup marks, deodorant marks, strong odours, pet hair or missing components.

How to start a return

Who pays for return postage?

For a change-of-mind return, the customer is normally responsible for the direct cost of returning the goods, unless we have agreed otherwise or applicable law requires a different outcome.

If the item is faulty, damaged on arrival, materially different from its description or we sent the wrong item, please contact us before returning it. Where the claim is confirmed, we will provide an appropriate remedy and cover reasonable return costs where required.

We strongly recommend using a tracked postal service. Qoravela is not responsible for parcels lost because they were sent to an incorrect or unconfirmed address.

How refunds are processed

Once your return is received, we will inspect it and notify you regarding the outcome of your refund.

Approved refunds will be issued to the original payment method. We may withhold reimbursement until we have received the goods back or you provide evidence that they have been sent, where permitted by law.

After we issue a refund, your bank, card issuer or payment provider may require additional time to display the funds in your account.

Something is wrong with your order

Please inspect your order after delivery and contact us promptly if an item is damaged, faulty, materially different from the product description or not the item you ordered.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and any damage.
• A photograph of the shipping label, where relevant.

UK consumers may have a short-term right to reject qualifying faulty goods within 30 days. Other remedies, including repair, replacement, price reduction or refund, may also apply depending on the circumstances and applicable law.

These legal rights apply independently of our change-of-mind return procedure.

Items that may not qualify for return

The following goods may be excluded from change-of-mind returns where the exclusion is permitted by law:

• Items made to your specifications or clearly personalised.
• Sealed goods unsuitable for return for health protection or hygiene reasons once the seal has been removed.
• Underwear or swimwear where a protective hygiene seal has been removed or damaged.
• Gift cards or other non-returnable products where permitted by law and clearly identified before purchase.

Sale and promotional items are not automatically excluded from statutory return or faulty-goods rights.

Contact us before returning an item if you are unsure whether it is eligible.

Changing a size or colour

We do not guarantee direct exchanges because stock availability can change quickly.

The most reliable way to obtain a different size or colour is to place a new order and return the original eligible item separately.

Contact customer support before returning the original item so we can provide the correct instructions.

Cancelling before dispatch

Contact us as soon as possible if you wish to cancel or change an order.

We will try to accommodate your request, but we cannot guarantee cancellation once the order has entered processing or has been dispatched.

If the parcel has already been dispatched, you may need to receive it and follow the return procedure described on this page.