Section 1
Who we are
Qoravela operates the online store available at qoravela.shop. For the purposes of applicable data protection law, Qoravela is generally the controller of personal information collected through our store and customer service channels.
Some service providers may act as independent controllers for specific processing activities. Where this applies, their own privacy policies will explain how they use personal information.
- Trading name
- Qoravela
- Website
- qoravela.shop
- Email
- chadhaa@qoravela.shop
- Address
- 1 Eyam Road,
Manchester, England,
M8 5EP,
United Kingdom
Section 2
Personal information we collect
The personal information we collect depends on how you interact with Qoravela.
Contact information
Name, email address, telephone number, billing address, delivery address and other contact details.
Order information
Products ordered, size and colour selections, order value, discounts, delivery method, order status, returns and refunds.
Payment information
Payment method, transaction status, billing details and limited payment verification information. Full card details are generally handled by payment providers rather than Qoravela.
Account information
Customer account details, saved addresses, order history, preferences and account activity.
Customer service information
Messages, return requests, photographs, complaints, feedback and other information submitted when contacting us.
Device and usage information
IP address, browser type, device identifiers, operating system, referring pages, pages viewed, clicks and approximate location.
Marketing information
Marketing preferences, newsletter subscriptions, campaign interactions and advertising engagement.
Fraud and security information
Information used to verify transactions, detect suspicious activity and protect customers, payments and our website.
Please do not send us sensitive personal information, such as medical information, biometric data, government identification numbers or complete payment-card details, unless we specifically request it for a lawful and necessary purpose.
Section 3
How we obtain personal information
We may obtain personal information:
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Directly from you when you place an order, create an account, subscribe to marketing, complete a form, request a return or contact customer support.
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Automatically when you browse or interact with our website through cookies, pixels, logs and similar technologies.
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From service providers such as Shopify, payment providers, fraud-prevention providers, delivery carriers, analytics services and customer-service applications.
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From marketing and advertising partners where permitted by law and consistent with your privacy choices.
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From social media platforms when you interact with Qoravela through a social account, advertisement, message or public comment.
Section 4
How we use personal information
We may use personal information to:
- Process, accept, fulfil and deliver orders.
- Take payment and issue refunds.
- Provide order confirmations and delivery updates.
- Create and manage customer accounts.
- Respond to questions, complaints and return requests.
- Provide product recommendations and personalise the store.
- Measure website performance and understand customer activity.
- Send marketing communications where permitted.
- Display and measure advertising.
- Detect fraud, abuse, security incidents and unlawful activity.
- Protect our customers, website and legal rights.
- Maintain business, accounting and transaction records.
- Comply with legal, tax, regulatory and contractual obligations.
- Establish, exercise or defend legal claims.
We will not use personal information for a materially different purpose without providing appropriate information and, where required, obtaining consent.
Section 5
Lawful bases for processing
Where UK or European data protection law applies, we rely on one or more lawful bases depending on the purpose of processing.
| Purpose |
Typical lawful basis |
| Processing orders, payments, deliveries, returns and customer accounts |
Performance of a contract or steps requested before entering into a contract. |
| Accounting, tax records, legal requests and regulatory compliance |
Compliance with a legal obligation. |
| Fraud prevention, website security and protection of legal rights |
Legitimate interests and, where applicable, legal obligations. |
| Customer service, business administration and service improvement |
Contractual necessity or legitimate interests. |
| Analytics, personalisation and non-essential cookies |
Consent where required; otherwise legitimate interests where legally permitted. |
| Email, SMS and other direct marketing |
Consent or legitimate interests where permitted by applicable electronic-marketing rules. |
| Advertising measurement and targeted advertising |
Consent where required and other permitted legal bases depending on the jurisdiction. |
Where we rely on legitimate interests, we consider the necessity of the processing and balance our interests against the rights and expectations of the individuals concerned.
Section 6
Cookies and similar technologies
Qoravela and our service providers may use cookies, pixels, local storage, tags and similar technologies when you visit the website.
Strictly necessary technologies
These technologies support essential functions such as keeping products in your cart, processing checkout, maintaining security, remembering privacy choices and preventing fraud.
Functional technologies
These technologies may remember preferences and provide enhanced website features.
Analytics technologies
These technologies help us understand how visitors use the store, measure performance and identify areas that may need improvement.
Advertising technologies
These technologies may help us measure campaigns, limit repeated advertisements, create audiences and display advertising that is more relevant to customer interests.
In regions where consent is required, non-essential analytics, personalisation and advertising technologies should not be used until you provide the relevant consent through our cookie banner.
You may use the cookie banner or privacy controls available on our store to accept, reject or adjust available choices. You may also manage cookies through your browser settings, although disabling necessary technologies may affect website functionality.
Section 7
Marketing communications
Where permitted, we may send information about products, new arrivals, offers, promotions and Qoravela news by email or other communication channels.
You may unsubscribe from marketing emails by selecting the unsubscribe link included in the message or by contacting us.
Your right to object to direct marketing: You may object to the use of your personal information for direct marketing at any time. Once you opt out, we will stop using your information for that purpose, although we may retain limited suppression information to respect your request.
Opting out of promotional messages does not prevent us from sending essential service communications relating to an order, payment, delivery, return, security matter or legal notice.
Section 8
How we share personal information
We may disclose personal information where reasonably necessary to operate the store, fulfil orders or meet legal obligations.
Recipients may include:
- Shopify and ecommerce-platform service providers.
- Payment processors, banks and payment networks.
- Warehouses, fulfilment providers and delivery carriers.
- Customer-support and communications providers.
- Email, SMS and marketing-service providers.
- Analytics and website-performance providers.
- Advertising and social-media partners where enabled and consistent with applicable consent and opt-out requirements.
- Fraud-prevention, cybersecurity and identity-verification providers.
- Accountants, insurers, auditors and professional advisers.
- Government bodies, regulators, courts and law-enforcement agencies.
- A buyer, investor or successor in connection with a business restructuring, merger, financing or sale.
Service providers are expected to handle information in accordance with their contractual duties and applicable privacy laws.
Section 9
Our use of Shopify
Our store is hosted and supported by Shopify. Shopify processes personal information to provide ecommerce, checkout, payment, security, analytics and other platform services.
Depending on the services and privacy settings enabled on our store, Shopify may also process information for fraud prevention, personalisation, Shop or Shop Pay services, advertising measurement or other enhanced services.
You can learn more about Shopify’s processing and privacy rights through the Shopify Consumer Privacy Policy and the Shopify Privacy Controls .
Section 10
International data transfers
Qoravela is based in the United Kingdom, but some service providers, infrastructure and support teams may be located in other countries.
Personal information may therefore be transferred to or accessed from countries outside the United Kingdom or your country of residence.
Where required, we seek to use recognised transfer mechanisms and safeguards, which may include adequacy regulations, approved contractual protections or other lawful transfer methods.
You may contact us for further information about the safeguards relevant to your personal information.
Section 11
How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, fraud-prevention and record-keeping requirements.
Retention periods may depend on:
- The nature and sensitivity of the information.
- The reason the information was collected.
- Whether an order, return, complaint or dispute remains open.
- Applicable tax, accounting and consumer-protection obligations.
- The need to prevent fraud or enforce legal rights.
- Whether consent has been withdrawn or marketing has been refused.
When information is no longer required, we may delete, anonymise or securely restrict it, subject to technical and legal requirements.
Section 12
Data security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, misuse, loss or destruction.
Measures may include access controls, secure checkout technology, service-provider assessments, account-security procedures and monitoring for suspicious activity.
No website, transmission or storage system can be guaranteed to be completely secure. Customers should protect account passwords and avoid sending confidential payment information through ordinary email.
Please contact us promptly if you believe your Qoravela account or personal information has been compromised.
Section 13
Your data protection rights
Depending on your location and the circumstances, you may have rights relating to your personal information.
Access Request confirmation and a copy of personal information we hold about you.
Correction Ask us to correct inaccurate or incomplete personal information.
Erasure Ask us to delete personal information in circumstances where the right applies.
Restriction Ask us to restrict certain processing in qualifying circumstances.
Objection Object to certain processing based on legitimate interests or direct marketing.
Portability Request eligible information in a structured, machine-readable format.
Withdraw consent Withdraw consent at any time where processing is based on consent.
Complain Raise a concern with us or an applicable data-protection authority.
These rights are not absolute and may be subject to legal conditions or exceptions. We may request information necessary to verify your identity before completing a request.
To exercise a right, email chadhaa@qoravela.shop with the subject line “Privacy Request”.
Exercising a privacy right will not result in unlawful discrimination or a lower level of service.
Section 14
Additional US state privacy rights
Residents of certain US states may have additional rights where the relevant law applies to Qoravela and the processing activity.
These may include rights to:
- Know or access categories and specific pieces of information.
- Correct or delete eligible personal information.
- Receive a portable copy of eligible information.
- Opt out of processing defined as a sale, sharing or targeted advertising.
- Limit certain uses of sensitive personal information.
- Appeal a decision relating to a privacy request.
Qoravela does not sell personal information in exchange for money. However, certain advertising or analytics disclosures may be treated as “sale”, “sharing” or targeted advertising under some US state laws.
Where available, you may use the data-sharing opt-out or privacy choices link displayed on our website. You may also submit an opt-out request by emailing chadhaa@qoravela.shop .
Where supported through our privacy systems and required by law, we may also recognise browser-based opt-out preference signals, such as Global Privacy Control.
Section 15
Automated processing and profiling
We and our service providers may use automated processes to detect fraud, assess transaction risk, personalise website content, recommend products or measure advertising.
Fraud-screening tools may flag or delay transactions that appear unusual. Where appropriate, a flagged transaction may be reviewed before an order is accepted or cancelled.
We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects unless the processing is authorised by law and appropriate safeguards are provided.
Section 16
Children’s privacy
Qoravela is not directed to young children, and we do not knowingly collect personal information from children under 13.
Customers who have not reached the age of legal majority in their place of residence should use the store only with the involvement and permission of a parent or legal guardian.
If you believe a child has provided personal information without appropriate permission, please contact us so we can review the matter.
Section 17
Third-party websites and services
Our website may contain links to social media platforms, payment services, delivery providers or other third-party websites.
Qoravela does not control the privacy practices of independent third parties. Their own privacy notices and terms apply when you visit or interact with their services.
We recommend reviewing a third party’s privacy information before submitting personal information directly to it.
Section 18
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technology, applications, legal requirements or privacy practices.
The current version will be published on this page with an updated revision date.
Where a change is material and notification is legally required, we may provide additional notice through the website, customer account or available contact information.
Section 19
Contact us or make a complaint
Questions, privacy requests and concerns may be sent to:
Email:
chadhaa@qoravela.shop
Postal address:
Qoravela
1 Eyam Road
Manchester, England
M8 5EP
United Kingdom
Please contact us first if you have concerns about how your personal information has been handled. We will review your concern and respond in accordance with applicable requirements.
You may also have the right to complain to the Information Commissioner’s Office or another data-protection authority responsible for your location.
UK complaints may be submitted through the Information Commissioner’s Office .