After completing checkout, you should see an order confirmation page and receive a confirmation email at the address entered during checkout.

Please check your spam or junk folder if the email does not appear in your inbox.

First check your spam or junk folder and confirm that the email address entered at checkout was correct.

If you still cannot find the confirmation, contact chadhaa@qoravela.shop with your full name, approximate order time and payment details that can help us locate the order.

Please do not send complete card details by email.

Contact us as soon as possible after placing the order. We will try to make the requested change before processing begins.

Changes cannot be guaranteed once an order has entered processing, fulfilment or shipping.

Contact us immediately if you wish to cancel. We will try to stop the order before dispatch, but cancellation is not guaranteed once processing has started.

If the order has already been dispatched, you may need to receive it and follow our Returns & Refunds Policy .

An order may be cancelled or declined because of unavailable stock, unsuccessful payment authorisation, incomplete delivery information, pricing errors or fraud-prevention checks.

If payment was taken for an order we cannot accept, the relevant amount will be refunded to the original payment method.

The countries and delivery regions currently available will be shown during checkout after you enter your delivery address.

If checkout does not offer a shipping method for your address, we may not currently be able to deliver to that location.

Shipping costs depend on the destination, delivery method and order details. Available charges are displayed at checkout before payment is submitted.

Estimated processing and delivery information is displayed at checkout and explained in our Shipping Policy .

Delivery estimates are not guaranteed dates. Customs, carrier delays, severe weather, public holidays and address problems may affect delivery.

When tracking becomes available, you will normally receive a shipping confirmation email containing the tracking link or tracking number.

Carrier tracking may require some time to display its first scan after the label has been created.

Tracking scans are controlled by the delivery carrier and may not update at every stage of transit. International parcels may also have limited updates while moving between countries or passing through customs.

Contact us if the estimated delivery period has passed and there has been no meaningful update.

Depending on the destination, local authorities may charge import duties, taxes, customs fees or handling charges unless checkout expressly states that these amounts are included.

These charges are normally determined by the destination country and may be payable by the recipient.

Check around the delivery location, with household members, neighbours, reception areas and any safe place shown by the carrier.

If the parcel cannot be located, contact the carrier and then email us with your order number and tracking information so we can review the situation.

Email chadhaa@qoravela.shop with your full name, order number and the item you wish to return.

Wait for our return instructions before sending the parcel.

For eligible online purchases, contact us within the return period stated in our Returns & Refunds Policy .

Different rules may apply to faulty, damaged or incorrectly supplied goods.

Items should be returned unworn beyond a reasonable fitting, unwashed, unaltered and with their original tags and components where possible.

Please avoid makeup marks, deodorant marks, strong odours, pet hair or damage when trying on clothing.

For a change-of-mind return, the customer is normally responsible for return postage unless we agree otherwise or applicable law requires a different outcome.

Where an item is confirmed as faulty, damaged, incorrect or materially misdescribed, reasonable return costs may be covered where required.

Once the return is received or valid evidence of return is provided, we will review it and process an approved refund in accordance with our policy and applicable requirements.

Your bank, card issuer or payment provider may require additional time to display the funds after the refund is issued.

Direct exchanges are not guaranteed because stock availability may change.

The most reliable option is normally to place a new order for the required item and return the original eligible item separately.

Contact us promptly with your order number, a description of the issue and clear photographs of the item, packaging and shipping label where relevant.

Please wait for instructions before returning the item.

Review the size guide and measurements provided on the product page. Compare them with your own measurements or a similar garment that fits you well.

Sizing may vary between products, so do not rely only on the size label you usually purchase.

Consider the product fit, fabric stretch and the measurement most important for that style.

For fitted or non-stretch styles, selecting the larger size may provide more comfort. Product-specific details should take priority over general guidance.

We aim to display colours accurately, but appearance may vary because of lighting, photography, device settings and screen calibration.

Minor variations may also occur between production batches.

Available material, construction and care details are shown on the relevant product page or garment label.

Follow the care instructions provided with the product to help maintain its appearance and condition.

Some products may be restocked, but availability is not guaranteed. Restock information may be shown on the product page or announced through our marketing channels.

The payment methods currently available for your country, currency and device will be displayed at checkout.

Checkout is processed using secure ecommerce and payment technology. Payment providers may perform authentication and fraud-prevention checks before approving a transaction.

Qoravela will not ask you to send complete card details through ordinary email.

A payment may be declined because of incorrect billing details, insufficient funds, security checks, card restrictions or an issue with the payment provider.

Confirm your details and contact your bank or payment provider if the issue continues.

Some banks temporarily display an authorisation hold even when an order is not completed. This is normally controlled by the bank or payment provider.

Contact your payment provider for information about how long a pending authorisation may remain visible.

Enter the valid discount code in the designated field during checkout and confirm that the discount has been applied before completing payment.

Check the spelling, expiry date, qualifying spend, eligible products and any country or customer restrictions.

Unless expressly stated otherwise, discount codes cannot be combined.

Discounts normally cannot be applied retrospectively after an order has been completed.

Sale and promotional products remain subject to the eligibility rules and legal rights explained in our Returns & Refunds Policy .

Account and guest-checkout availability depends on the options shown during checkout. Follow the available checkout steps to complete your purchase.

Select the unsubscribe link included at the bottom of a marketing email or contact us to update your preferences.

You may still receive essential messages relating to an order, payment, delivery, return or security matter.

Email chadhaa@qoravela.shop with the subject line “Privacy Request”.

Further information is available in our Privacy Policy .

Use the cookie banner or privacy controls displayed on our website. You may also adjust cookie settings through your browser.

Disabling necessary cookies may affect website or checkout functionality.

You can use our Contact Us page or email chadhaa@qoravela.shop .

For an existing order, include:

• Your full name.
• Your order number.
• The email address used at checkout.
• A clear description of the issue.
• Relevant photographs where necessary.

Do not include complete payment-card information.

Not automatically. Do not send products to the published business address unless customer support has expressly confirmed that it is the correct return destination.